What’s new in 2021 Version 3.1.4 (10/09/2021) New features Updated archive views inside Console Template validation and highlighting inside Console Generic webhook channel Added predefined channel templates Updates Performance updates on service cloud Version 3.1.3 (01/06/2021) New features MS Teams channel Adding smarter integration feature into Web SDK Updates Web SDK updated iOS 15 updates Alexa channel updates Version 3.1.2 (15/03/2021) New features Migrate more feature into console Updates Android channel updates Version 3.1.1 (31/01/2021) New features New central console which will replace Admin UI Updates Web SDK updated iOS channel updates Huawei channel updates