Frequently Asked Questions
Here we have collected some of the common questions you might have regarding push service.
-
How can I setup account with APNS or Firebase?
Refer Firebase Setup or APNS setup
-
How long it take push.delivery to deliver messages to end device?
push.delivery will forward the notification to messaging gateway like firebase or APNS based on the platform. And they forward the notification to the end device. But you can find the time taken to send notifications to firebase or APNS from our push status API
-
Why is it taking longer time to deliver notifications?
Take a look into the response from push status API. It could be that sending notifications itself to firebase or APNS happens faster but it takes more time to receive feedback from firebase or APNS. You will find when was the last push send out from push.delivery and when was the last feedback received from APNS or firebase
-
Where can I see errors in sending pushes?
The error responses based on APNS or firebase feedback can be found from push status API. Details will be under field message.
-
Where can I see detailed status of message delivery to end devices?
The message delivery status can be obtained from firebase or from APNS depending on the platform.
APNS: https://icloud.developer.apple.com/dashboard → push notifications → select app
Firebase: https://console.firebase.google.com > select project → messaging → reports
-
Where can I find details on rate limits for firebase or APNS?
Firebase FCM rate limits:
For APNS, there is no officially documented limit on the rate at which you can send notifications, but Apple may throttle excessive or abusive traffic.